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Hang-up Calls Hurt!
If you call 9-1-1 by accident, don't
hang up! We only have to call you
back which takes us away from
answering other calls. Also, if you
call 9-1-1 and get a recording -
please stay on the line as the
message requests. If we can't get to
you within seven seconds of your
initial call, a recording will
inform you that you have reached the
emergency number. This device was
installed to curb the number of
citizens who call 9-1-1 and hang-up
after only 2 rings.
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KCECD Receives First |
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CALEA Tri-Arc Award |
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The Knox County Emergency
Communications District recently
received the first "Tri-Arc" Award
issued by the Commission for
Accreditation of Law enforcement
Agencies (CALEA). Knoxville is the
only community anywhere in the world
in which the Police Department,
Police Training Academy, and 9-1-1
center have all passed the strenuous
accreditation process. |
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MEDIA
RELEASE
CONTACT: Bob Coker, Director
605 Bernard Ave.
Knoxville, TN 37921
(865) 215-1100
CALEA Reaccreditation
On Saturday, March 21, 2009, I had the honor to represent you and appear before the CALEA Commission to discuss our center. The Commissioners asked several questions about our center; then started with personal observations based on the report filed during the recent on-site.
Included in the comments:
- The professionalism of the center staff.
- The knowledge base of the center staff.
- How friendly the staff was during the visit.
- How courteous the staff was to citizen callers and first responders.
The bottom line is that the Commission sang your praises and reaccredited our center. Thank you and congratulations on your second reaccreditation.
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